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Customer Service

    Gift Services



        Important information relating to COVID-19 

        Our online store remains operational with new safety measures being rolled out across the delivery network nationally, which may cause slight delays to delivery times.

        Our distribution partners have recommended we advise of longer than usual delivery timeframes due to increased online shopping, fewer domestic flights and, most importantly increased safety measures to protect customers. We apologies for these delays, and we appreciate your ongoing support, understanding and loyalty throughout these unprecedented times.

        Shipping within Australia

        Our dispatch warehouse is based in Sydney, Australia and we deliver anywhere within Australia, starting from $14.95. The final delivery charge for your order will be calculated at the checkout. To view the cost of delivery for your order, please add all of the items to your shopping cart and ensure your delivery suburb or postcode is correct.

        For extremely bulky orders or remote locations, there may be a surcharge, this is unusual, and you will be contacted for your approval of the additional cost before the items are sent. If you are unhappy with the additional charge we will refund your order.

        Standard Delivery
        We dispatch most orders via Australia Post using registered parcel post. Though your parcel may also be delivered by Couriers Please, Fastway, TNT and Allied Express. Delivery will be attempted during normal business hours. A signature will be required upon delivery. If a signature cannot be obtained, then a calling card will be left in your mail box with instructions on which Australia Post outlet your package can be collected from or if you parcel was delivered by a courier there will be instructions on how to book a redelivery.

        For Standard Delivery costs and delivery times to your area, click here.

        Express Delivery
        We offer express delivery on all orders, Australia wide. Please note your order must be place before 12pm to ensure that it is shipped same day for delivery next business day. Next day delivery is only available within the Express Post Next Business Day Delivery Network. If you are located outside of this network, it may be slightly longer.

        Delivery will be attempted during normal business hours. A signature will be required upon delivery. If a signature cannot be obtained, then a calling card will be left in your mail box with instructions on which Australia Post outlet your package can be collected from.

        Large items may not be able to be sent via Express Post due to Australia Post size limit. If this is the case we will contact you to discuss your shipping options.

        For Express Delivery costs and delivery times to your area, click here.

        Dispatch Times

        Subject to product availability, standard delivery orders are processed and shipped within 2-4 business days and only during weekday business hours. Express Post orders are shipped the same day if the order is placed before 12pm AEST, or the next business day. 

        Delivery status & tracking

        You will be emailed a tracking number once your order is dispatched, along with the courier’s website where you can track your order. You may enquire about the current status and delivery whereabouts of your order at any time after placing your order. Please contact us with your order number (if applicable) to request details. All enquiries will be handled during weekday business hours.

        Authority to leave

        Please let us know in the comments section on checkout if you would like your parcel left on your property if you are not home. Alfresco Emporium takes no responsibility if your parcel goes missing from your property or is damaged as a result of leaving it in an unsafe location. Please specify a safe place to leave the parcel that is protected from passers-by and the weather.

        Shipping furniture within Australia

        We offer furniture delivery to Sydney, Melbourne and Brisbane metro areas. If your postcode falls out of the metro area, we can ship by quote. We do not offer furniture shipping outside of Australia. 

        Delivery cost
        $79 Sydney Metro 
        $159 Melbourne CBD and Brisbane Metro

        Delivery times
        Delivery times vary by stock availability and by postcode. We expect furniture deliveries to take up to 2 weeks from the time of purchase. Once your items are available for delivery, we will contact you to book in a 7 day delivery period.

        Once your delivery week has been booked, the driver will notify you 24 hours before your delivery is due to arrive.

        Please note: If you miss your furniture delivery, you may be charged a redelivery fee.

        Shipping Overseas

        We ship to over 25 countries worldwide with Australia Post International. We do not add any administrative costs to international shipping in order to keep the costs to you as low as possible. Dispatch time for international parcels is 2-4 business days. Once your order arrives in the destination country it is handed over to the local postal service to complete delivery. Tracking is available through the Australia Post. For more detailed tracking information, once your parcel arrives in the destination country you can search on your local postal services website using the tracking number provided.

        Unfortunately, we cannot provide insurance for international orders. If an item arrives damaged, please send us images of the damage so we can refund the item. We only offer refunds for damaged international products, not replacements.

        We currently do not ship furniture overseas.

        Shipments sent outside of Australia are sold exclusive of GST and may be subject to import duties or sales taxes once the shipment reaches your country. Goods can be detained in customs and fees incurred. Alfresco Emporium is not responsible for the taxes, custom fees or duty charges. We recommend that you contact your local tax office if you require more information on import duties, tax and import entries fees.

        Faulty, damaged and incorrect deliveries

        Please read our Returns & Refund Policy for more details.

        Bridal and Gift Registry

        When purchasing items from our Bridal and Gift Registry service, you will be given the option to have the items delivered directly to the registrant(s) or to your own address. Most customers select to have their gift items delivered directly to the registrant(s) on a preset date. If you choose to send the gift to your own address, we will dispatch using our standard delivery within Australia. All items are gift wrapped before dispatch.