Important Updates

Get To Know Us

Customer Service

    Gift Services

        To our customers and community,

        In line with the New South Wales government’s latest COVID-19 restrictions, our Collaroy store will close from end of trade on Saturday 26 June and will reopen on Saturday 31 July (TBC). 

        Our Click & Collect service will not be available during this lockdown from our Collaroy or Bundall stores. 
         
        Our online store will remain open throughout the lockdown period.

        We are offering FREE STANDARD DELIVERY on all Sydney orders placed between 26 June - 16 July. This excludes bulky furniture orders.

        We will keep our customers and team up-to-date with any advice changes that may occur and remain committed to putting the health and safety of our community first.

        Sincerely,
        Michael Hore
        General Manager

         

        Why has my ordered been delayed?

         

        As we continue to operate exclusively online, we are working hard to dispatch every order within our promised timeframes. Our distribution partners have recommended we advise of longer than usual delivery timeframes due to increased online shopping, fewer domestic flights and, most importantly increased safety measures to protect customers. We apologies for these delays, and we appreciate your ongoing support, understanding and loyalty throughout these unprecedented times. 

        Will you still offer Click & Collect?

         

        Yes, Click & Collect is available from both our Bundall and Collaroy store and orders can be collected Monday to Saturday. The processing time is normally 24hrs and you will be notified when your order is ready for collection. Click and Collect needs to be selected in the cart, not the checkout page. Click the shopping cart icon and then click "view cart". Click and Collect is in the right hand menu down the bottom.

        What about express post orders?

        Australia Post has advised that their Express Post guarantee of next day delivery has been removed as they are unable to commit to this timeframe. Express Post is still available but parcels may not be delivered next business day every time.