Let us answer your questions.
How Do I Get FREE Shipping?
We offer FREE delivery to metro Sydney, Brisbane, Melbourne and the Gold Coast of Australia for orders over $199. This offer excludes bulky items such as furniture and large quantity orders.
To check if your order qualifies for FREE shipping, please add item/s to your cart and proceed to the checkout to generate the postage rate.
How quickly are orders delivered?
Our dispatch times are 2-4 days. Shipping times vary per location.
How do I track my order?
You will be emailed a tracking number once your order is dispatched, along with the courier’s website where you can track your order. You may enquire about the current status and delivery whereabouts of your order at any time after placing your order. Please contact us with your order number (if applicable) to request details. All enquiries will be handled during weekday business hours.
Where do you deliver to?
AUSTRALIA WIDE
Our dispatch department is based in Sydney, Australia and we deliver to all Australian states and territories. We can also deliver overseas.
PO BOXES
We can deliver to PO Boxes within Australia.
OVERSEAS
We ship to over 25 countries worldwide with Australia Post International. We do not add any administrative costs to international shipping in order to keep the costs to you as low as possible. Dispatch time for international parcels is 3-4 business days. Once your order arrives in the destination country it is handed over to the local postal service to complete delivery. Tracking is available through the Australia Post. For more detailed tracking information, once your parcel arrives in the destination country you can search on your local postal services website using the tracking number provided.
Unfortunately, we cannot provide insurance for international orders. If an item arrives damaged, please send us images of the damage so we can refund the item. We only offer refunds for damaged international products, not replacements.
We currently do not ship furniture overseas.
Orders shipped outside of Australia are sold exclusive of GST and may be subject to import duties, taxes, and customs fees once they arrive in your country. Please note that goods may be held by customs until these charges are paid.
Alfresco Emporium is not responsible for any import duties, taxes, or customs fees. For further information, we recommend contacting your local customs or tax office.
If import fees are not paid and your order is returned to us, we will issue a refund for the goods only. Shipping costs are non-refundable, and we will not attempt redelivery.
Updated 31/7/2026: Please note we are currently unable to ship to the USA.
Do you offer express delivery?
We offer express delivery on all orders, Australia wide. Please note your order will be dispatched the following business day for delivery on the subsequent business day. Next day delivery is only available within the Express Post Next Business Day Delivery Network. If you are located outside of this network, it may be slightly longer.
Delivery will be attempted during normal business hours. A signature will be required upon delivery. If a signature cannot be obtained, then a calling card will be left in your mail box with instructions on which Australia Post outlet your package can be collected from.
Large items may not be able to be sent via Express Post due to Australia Post size limit. If this is the case we will contact you to discuss your shipping options.
Can my parcel be left at my home?
Please let us know on checkout if you would like your parcel left on your property if you are not home. Alfresco Emporium takes no responsibility if your parcel goes missing from your property or is damaged as a result of leaving it in an unsafe location. Please specify a safe place to leave the parcel that is protected from passers-by and the weather.
How do you ship bulky items like furniture?
We deliver furniture to most areas across Australia. If your location falls outside our standard delivery zones, please contact our Customer Care team for a tailored delivery quote. Please note, we do not offer international shipping
All orders will be ready for dispatch within 7 days, if stock is available.
All deliveries are completed by specialised furniture couriers, as furniture requires specialised handling, which can result in longer delivery timeframes compared to smaller goods.
Delivery Timeframes:
Metro Sydney Deliveries
Once your order is ready for dispatch, our team will contact you to schedule a delivery time. After booking, our courier will contact you approximately one hour prior to arrival on the day of delivery to confirm you are available to receive your order.
Interstate or Regional NSW Deliveries
Once your order is ready, it will be scheduled for the next available weekly dispatch. Delivery typically takes 3–10 business days, depending on your location. Our courier will contact you 24 hours prior to delivery to provide your estimated delivery window, and again approximately one hour before arrival on the day of delivery.
Important Information
Please ensure someone is home to receive your delivery. If this is not possible, written authorisation is required for goods to be left unattended. To arrange this, please contact us prior to your delivery date. Please include any relevant delivery instructions at the time of placing your order (e.g. clearways, parking restrictions, access limitations, stairs, or gate codes) to help ensure a smooth delivery process.
How is my ordered packaged?
Depending on the product, your order will be packed in a durable satchel or a sturdy cardboard box with bio-fill for added protection. Bio-fill are white foam-like pellets that keep your items safe during transit and are environmentally friendly, disintegrating quickly when placed in the garden and watered.
My package got lost, what do I do?
Please contact us on the form below if you have not received your order within a reasonable timeframe.
What happens if I don’t collect my order from the post office?
If Australia Post has left a card advising that your parcel is awaiting collection from the post office and it is not picked up within the specified timeframe, the item will be returned to us. In this case, an additional shipping fee will be charged to resend the order.
What happens if my item arrives damaged or faulty?
Please notify our Customer Care team within 48 hours of delivery, along with photos of the item, a description of the issue, and your proof of purchase. In some cases we may need the item returned for inspection. Once assessed, we'll arrange a repair, replacement, or refund in line with the Australian Consumer Law. You can view further details on our Returns & Refunds page.
What happens if I change my mind after I have received my order?
We accept change-of-mind returns within 14 days of purchase or delivery, subject to a 15% restocking fee. Items must be unused, in their original packaging, and accompanied by proof of purchase. Some products, including furniture, textiles, and personalised items, are not eligible for change-of-mind return. See our full Returns & Refunds policy for the complete list and further information.
Can I cancel or modify my order?
Once placed, we're unable to modify or cancel an order directly. Please carefully review your cart items, payment and shipping details before submitting your order.
How do I send back my order?
Please contact Customer Care before returning any item and they will provide instructions on returning your item.
What payment options are available to me?
We offer several convenient payment options for purchasing items from Alfresco Emporium.
Online: we accept payment by Visa, Mastercard, Amex, PayPal and AfterPay.
Telephone: (02) 9919 0600. We accept Visa, Mastercard or Amex.
In-store: pay over the counter with cash, Visa, Mastercard or Amex. We also offer Afterpay in-store.
Are my payment details handled securely?
Yes, we securely handle your credit card details. When paying online with your credit card, we employ Secure Sockets Layer (SSL) encryption technology to securely capture your details and send on to our online payment gateway. Please do not send payment details to us by email. Email is not encrypted nor a secure means to transmit credit card information.
What pay later services do you offer?
We offer Afterpay in-store and online. Paypal Pay in 4 is avilable to online customers only.
How does Afterpay work?
Afterpay is a buy now, pay later platform that lets you pay for your items in 4 instalments over 6 weeks, interest free.
You can use Afterpay for orders up to $3,000.
To use Afterpay, add items to your shopping cart then select Afterpay from the available payment options. You pay for the first instalment of 25% at the time of purchase, and the remaining three instalments will be automatically deducted from your nominated debit or credit card over the following six weeks.
To find out more, visit the Afterpay website.
Late fees, eligibility criteria and T&Cs apply. Afterpay Australia Pty Ltd Australian Credit Licence 527911.
How does Paypal Pay In 4 work?
Paypal is a buy now, pay later platform that lets customers split qualifying purchases of $1–$1,999.99 into 4 interest-free payments.
Create a PayPal account and then choose PayPal at checkout to pay later with Pay in 4.
Complete your purchase with an initial 25% payment and then remaining payments are taken automatically.
To find out more, visit the Paypal website.
Eligibility criteria and T&Cs apply.
Do your prices include Goods & Services Tax (GST)?
Yes, all our prices include Goods and Services Tax (GST) and are listed in Australian Dollars.
How does Click & Collect work?
Step 1. Select the products you wish to purchase and add them to your shopping cart.
Step 2. Select Click & Collect in the shopping cart.
Step 3. Once you’ve placed your order, you will receive a confirmation email that includes the details of your order.
Step 4: We will send you an email or a text message once your order is ready for collection.
Step 5. Pick up your order with a valid photo ID and your order number.
Where do I pick up my order from?
Click & collect is available from all of our stores during business hours.
Bulky items are only available via click and collect from our warehouse in Brookvale, NSW. Please bring a vehicle large enough to safely accommodate your order. Alternatively, delivery is available for bulky items.
Is there a charge for Click & Collect?
No, Click & Collect is a complimentary service.
How long do I have to pick up my order?
Click & Collect orders will be kept for 7 days from the day you are notified your order is ready for collection. After 7 days your order will be returned to stock and a store credit will be issued.
What products can I Click & Collect?
Bulky items are only available for click and collect from our Brookvale warehouse.
Smaller items are available for click and collect from our stores.
If you would prefer assistance, please select delivery.
Can someone else pick up my order?
Yes, someone else can collect your order on your behalf. Just make sure they bring a copy of the order collection notification.
When will my Click & Collect order be ready?
You will be notified when your order is ready for collection.
If an item in your Click & Collect order isn't in stock at your selected store, we'll transfer it from our NSW warehouse or another store so your full order is ready together.
Click & Collect timeframes are displayed on the Click & Collect page during checkout.
What does pre-order mean?
Some products are made available for pre-order on our website. This means that we are yet to receive the product but we are taking pre-orders so you can secure your purchase. There will be an estimated date of arrival, however, please note this is an estimate only and we may experience unforeseen delays. If this happens we will endeavour to contact you as soon as possible to let you know.
How long will my pre-order take to arrive?
All products will have an estimated time of arrival listed on the product page. Please note this date is when we expect the stock to arrive into our warehouse. Once the stock arrives there is a 1-2 week processing time.
If this date changes at all we will contact you to let you know. Please note we will always provide the most accurate date that we have, however we may experience unforeseen delays and sometimes this date may change.
What happens if l order both pre-order and in stock items?
If your order includes a pre-order item alongside in-stock items, we may hold the full order until everything is ready, or arrange for it to be sent in separate shipments. Let us know your preference.
Can I cancel a pre-order?
Once your pre-order is placed, we are unable to cancel or modify it.
Can’t find the answer you’re looking for?
Get in touch with our expert team.
Contact Form
To speed up your enquiry please select how we can help you from the list below.
Reach us by phone
Customer Care: 02 9919 0600
Monday - Friday: 8.30am-4.30pm AEST
customercare@alfrescoemporium.com.au
After our stores?
Albion Store: (07) 2115 7687
Bundall Store: (07) 5527 6566
Collaroy Store: (02) 9919 0601
Glenhaven Store: (02) 9919 0627