Online Returns & Refunds

Online Returns & Refunds

We pride ourselves on our long-standing reputation of selling high quality products with a friendly service. At Alfresco Emporium, we stand by every product we sell and carefully inspect and pack every item that leaves our warehouse to ensure that we exceed your expectations. Should you not be satisfied with your purchase, please follow the steps below.


Return of orders

We will replace or refund any item(s) which arrive at their destination damaged or faulty, however, we do not process refunds or make exchanges based on incorrect choice or change of mind. In the unlikely event that your order arrives damaged, we must be notified here within 48 hours of your parcel being signed for otherwise we will be unable to process your claim. Before the refund can be processed, we will request images of the damage. Please note that original delivery charges are not refundable.

We may require that the damaged or faulty item(s) be returned to us for inspection, we will pay for the delivery cost. The item(s) must be returned in original condition (including its packaging) and an explanation given with a copy of the tax invoice before the refund can be processed. Item(s) must be returned to us within 14 days from date of delivery. If you wish to return your faulty or damaged online order to one of our store, please ensure you notify our online customer service team.

Refunds will be credited back to the original credit card number. We do not offer store or online credits. 

Please note refunds may take up to 14 days to be processed from the date of approval. 

Our in-store returns policy may differ from the above. For information on our in-store policy please call our Collaroy store on (02) 9919 0601. Online orders cannot be refunded in-store.

To talk to us about our online refunds policy, please call (02) 9919 0600 during weekday business hours.

How to return your orders

Once your returns request has been approved by our online team, please box up the products and include a copy of your tax invoice. We will email you a prepaid returns label. Please print this out and attach it to the outside of the box, you can then take it to your local Australia Post service who will scan it in.

All returns will be sent back to our Sydney warehouse.

Alfresco Emporium takes no responsibility in the event of the item(s) failing to reach us. Online orders cannot be refunded in-store